Shipping policy
Shipping Policy
This Shipping Policy (hereinafter, the “Policy”) sets forth the terms, conditions, logistical procedures, and considerations applicable to the delivery of products sold through the website owned by [Company Name or Legal Entity], exclusively concerning the purchase of the sole item available, namely a watch (hereinafter, the “Product”). The sale, purchase, shipping, and delivery of the Product are subject to the provisions of this document, which must be carefully read by every user who completes a transaction through the platform.
The entity responsible for the marketing and distribution of the Product undertakes to carry out physical shipments through various logistics operators, both nationally and internationally, the latter understood as any destination outside the country of origin from which the shipment is dispatched. To this end, the buyer expressly agrees that the shipment may be made by any transport company chosen at the sole discretion of the seller, without this implying any obligation to disclose the identity of the logistics operator selected for each particular case, nor any guarantee of uniformity among different shipments.
Shipments will be made within an estimated period ranging from four (4) to seven (7) business days from the effective date of payment confirmation by the relevant system or financial institution. This timeframe is not a binding commitment for exact compliance, as it depends on multiple operational and logistical factors beyond the sender’s direct control, including but not limited to: customs delays, force majeure events, weather-related disruptions, labor disputes in the transport sector, or systemic errors in third-party distribution networks.
It should be noted that the shipping service does not include express, priority, expedited, or any other form of accelerated delivery option. The service offered is uniform and standardized in all cases, regardless of the geographic destination or buyer category.
Free shipping applies to all orders, regardless of the country, region, city, or postal code of destination. However, this does not constitute a waiver of potential unforeseen charges that may be imposed by tax, customs, or other regulatory authorities in the destination country. Any such charges, if applicable, shall be borne entirely by the recipient.
Upon completing the purchase, the buyer will receive a tracking code or link at the email address provided, generated by the assigned logistics operator. The use and monitoring of this tracking information are the sole responsibility of the customer. The absence of a tracking code does not invalidate the shipment, provided it has been processed according to the platform’s internal procedures. The provider is not responsible for errors, inconsistencies, delays, or inaccuracies in the data provided by the tracking system.
In the event of loss, confirmed disappearance, total damage, or a significant delay that prevents the Product from being received in reasonable working condition, the customer must contact the customer service department through the official channels indicated on the website to initiate an incident verification process. Once the case is reviewed, and it is confirmed that the loss or damage was not caused by the customer, the Product will be resent at no additional cost. Monetary refunds are not foreseen as a substitute for the physical item, except as otherwise required by applicable law or a competent authority.
During the purchase process, the customer may choose between home delivery or delivery to a designated pickup point offered by the carrier. This choice does not alter the delivery timeframe or general logistical conditions. It is the buyer’s responsibility to select the appropriate delivery method and verify the accuracy of the shipping address provided. The provider does not guarantee the availability of pickup points in all regions, as this depends on specific agreements with external operators.
Incorrect, incomplete, or inaccurate address information, as well as the inability to complete the delivery due to the recipient’s absence at the specified location, may result in the retention, return, or destruction of the shipment by the transport company. The provider shall not be obliged to bear any costs arising from reshipment or to automatically replace the Product. At present, there is no express reshipment policy for cases arising from these circumstances; such cases will be handled at the provider’s sole discretion.
Shipments and deliveries will not be made on non-working days, as determined by the official calendar of either the country of origin or the destination, nor on weekends, holidays, or during extraordinary periods of operational suspension (e.g., strikes, administrative closures, etc.). Delivery timeframes shall be calculated exclusively in business days, understood as those when regular logistics activity is carried out by the participating agents.
Acceptance of this Policy implies full and unconditional agreement with all its clauses, and it shall be deemed incorporated into the sales contract concluded between the parties.